Gloom and despondency for two days - with his computer going slow OH decided to take the advice given by the makers and backup his computer so that they could wipe the disc and re-install the factory settings. Duly backup using Windows. Disc cleared and re-installed. Next came the restore. The computer did not recognise the drive.
Took two days to realise that the re-install had renamed some of the drives and that the drive with the backup had changed from G: to J:!!!
Change drive letters and all is well.
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